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Clienttools Installation on Windows

Post questions specific to installation or configuration for the HPCC Systems platform

Thu May 21, 2020 4:28 pm Change Time Zone

Client tools are not running on windows after installation.
Tried version 7.8.12.
Getting the following error message:

"The code execution cannot proceed because MSVRC120.dll was not found. Reinstalling the program may fix this problem." (PFA Err.jpg)

Tried reinstalling multiple times with same issue.
Attachments
Err.JPG
(19.21 KiB) Not downloaded yet
Gurman
 
Posts: 6
Joined: Thu May 21, 2020 4:05 pm

Fri May 22, 2020 12:48 pm Change Time Zone

Thanks for the error report - sounds like a missing dependency on our build server.

As a workaround you could try installing the runtimes from: https://www.microsoft.com/en-us/downloa ... x?id=40784
gsmith
 
Posts: 284
Joined: Thu May 12, 2011 9:40 am

Fri May 22, 2020 1:16 pm Change Time Zone

Is there is file vcredist_x86 under c:/Program Files(x86)/HPCCSystems/7.8.12/clienttools/tmp? This is Visual Studio runtime library which should be automatically installed during clienttools installation. You can manually install it again to see if it fixes your problem or not. Let us know
ming
 
Posts: 31
Joined: Wed Dec 18, 2013 12:38 pm

Fri May 22, 2020 1:21 pm Change Time Zone

I notice the missing library is MSVRC120.dll which is Visual Studio 2013 I remember. It mean the clienttools binary is old not 7.8.12-1. This probably is due to old clienttools binary still in the path but most libraries already uninstalled. For example Windows may copy certain binary to c:/Windows
ming
 
Posts: 31
Joined: Wed Dec 18, 2013 12:38 pm

Fri May 22, 2020 4:26 pm Change Time Zone

Thank you,

Installing rdistributables from https://www.microsoft.com/en-us/downloa ... x?id=40784 fixed the issue.

The .exe at clienttools/tmp did not work as another version of that redistribution product was already installed.
Gurman
 
Posts: 6
Joined: Thu May 21, 2020 4:05 pm


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