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error message Error: System error: 4: MP link closed (10.19

Comments and questions related to the Enterprise Control Language

Thu Feb 08, 2018 5:09 pm Change Time Zone

Hi

I received this error message "
Error: System error: 4: MP link closed (10.194.96.16:6600)"
anyone can help me with what it means? Thanks!
fanglimian
 
Posts: 14
Joined: Mon Jul 15, 2013 6:19 pm

Fri Feb 09, 2018 2:27 pm Change Time Zone

fanglimian ,

I passed this question in to the developers, who said:
An MP link closed message means a component has lost contact with a service running on the ip:port indicated in the error.
Normally that means it's crashed, been killed,
but could also happen if e.g. the machine was switched off, there were network issues etc.

Sometimes the root cause can be that the OS killed the process, e.g. if the box running the service ran out of memory.

There's not lot of detail in that report, but judging from the port number involved, it's probably a Thor slave at that ip:port.
I'd get some more detail in the form of:
+ build version
+ zap report, preferably including thor slaves within
if can't include slave logs in zap, then will need at least the master log showing the reported error and the slave log
from 10.194.96.16:6600 at the same time as the error was 1st reported in the master log.
HTH,

Richard
rtaylor
Community Advisory Board Member
Community Advisory Board Member
 
Posts: 1369
Joined: Wed Oct 26, 2011 7:40 pm

Fri Feb 09, 2018 6:32 pm Change Time Zone

Thanks Richard.
I am not sure if I fully understand what he means - so maybe my job has taken up too much memory so it crashed? Or the thor itself has space issue so that my job can no longer be processed?
fanglimian
 
Posts: 14
Joined: Mon Jul 15, 2013 6:19 pm

Fri Feb 09, 2018 7:02 pm Change Time Zone

fanglimian,

The only way to find out would be to create the suggested ZAP report from the failed workunit and submit a JIRA ticket to the developers.

HTH,

Richard
rtaylor
Community Advisory Board Member
Community Advisory Board Member
 
Posts: 1369
Joined: Wed Oct 26, 2011 7:40 pm

Fri Feb 09, 2018 7:21 pm Change Time Zone

I see.
Thanks Richard!!

Best,
Limian
fanglimian
 
Posts: 14
Joined: Mon Jul 15, 2013 6:19 pm


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