graph control stopped working

[aintnomyth]

Hello,
My graph visualizer was working fine and suddenly stopped working. I've tried uninstalling and re-installing but it's still not working.

It actually loads for a split second and I can even see the graph but then my browser reports:
"The HPCCSystemsGraphViewControl plugin has crashed."

Followed by a dialog box:
"Graph Control Needs to be installed to visualize activity graphs."

I've tried uninstalling and reinstalling, then I tried a repair, then I tried installing a previous version. Any ideas for how to get it back?

Thanks!

[gsmith]

This sometimes happen if you install an older IDE (or QueryBuilder). In general it can be resolved by:

1. Close all instances of IDE/QB
2. Open newest IDE
3. Goto Prefs/Other and click the "Install X.Y.Z" option (just noticed that they are missing a title/group "Graph Control").

Gordon.

[aintnomyth]

Thanks for the reply. I uninstalled the current graph control from control panel, closed my browsers and IDE, but now the "Install Version" is grayed out so I can't click it.

[gsmith]

On my machine the "manual" way to do the same is (from a command prompt with admin rights):

cd "C:\Program Files (x86)\HPCC Systems\HPCC\Graph Control"
regsvr32 npHPCCSystemsGraphViewControl.dll

Gordon.

PS Again, the above folder should be the latest IDE on your machine.

[aintnomyth]

Thanks again, I tried registering from the command prompt (launching cmd in run-as-administrator mode).

The regsvr32 command works when I have the prior graph control installed (v 5.x) but the graphs still crash after they briefly display.

The regsvr32 command fails when I have the current graph control installed (v 6.x), I get a windows popup that says:
"specified module could not be found"


I'm on windows 7 64 bit if it matters, but the graphs were displaying wonderfully until they suddenly started crashing.

[gsmith]

You want the v6 one.

Can you double check the content of the folder in question to see if the DLLs are actually there?
expat.dll
graphdb.dll
graphlayout.dll
graphrender.dll
npHPCCSystemsGraphViewControl.dll

Gordon.

[aintnomyth]

expat.dll
graphdb.dll
graphlayout.dll
graphrender.dll
npHPCCSystemsGraphViewControl.dll

With version 5 installed I have all of the files listed. With version 6 I only have npHPCCSystemsGraphViewControl.dll.

I think version 6 isn't finishing the install process. I double click the .msi and a progress bar appears but nothing after that. I didn't notice that until I installed 5 and 6 back to back.

[gsmith]

I would guess version 6 has been partially uninstalled? Can you reinstall it?

[Allan]

I also cannot see WU graphs now I've upgraded to 3.10 IDE + client tools.
(I'm using Windows 7 64 bit)

All I have installed is:

Code: Select all

Directory of C:\Program Files (x86)\HPCC Systems\HPCC

22/01/2013  11:45    <DIR>          .
22/01/2013  11:45    <DIR>          ..
16/04/2012  13:30    <DIR>          bin
22/01/2013  11:45    <DIR>          ECL IDE
22/01/2013  11:45    <DIR>          Graph Control x64
22/01/2013  11:45    <DIR>          ver_3_6


And under 'Graph Control x64'

Code: Select all

Directory of C:\Program Files (x86)\HPCC Systems\HPCC\Graph Control x64

22/01/2013  11:45    <DIR>          .
22/01/2013  11:45    <DIR>          ..
19/11/2012  12:01         4,105,728 npHPCCSystemsGraphViewControl.dll


I've attempted using the regsvr32 mentioned above to no avail. (I expected not)

being a work machine I'm constrained in the browsers I can use, I have IE8 and Firefox ?

Any help would be greatly appreciated.

Yours

Allan

[Allan]

Sorted!

Found the 32-bit version of Graph control dll on this HPCC site, installed, then run that regsvr32 and Graph now works at 3.10 (also on firefox)

Yours

Allan