graph control stopped working
Hello,
My graph visualizer was working fine and suddenly stopped working. I've tried uninstalling and re-installing but it's still not working.
It actually loads for a split second and I can even see the graph but then my browser reports:
"The HPCCSystemsGraphViewControl plugin has crashed."
Followed by a dialog box:
"Graph Control Needs to be installed to visualize activity graphs."
I've tried uninstalling and reinstalling, then I tried a repair, then I tried installing a previous version. Any ideas for how to get it back?
Thanks!
My graph visualizer was working fine and suddenly stopped working. I've tried uninstalling and re-installing but it's still not working.
It actually loads for a split second and I can even see the graph but then my browser reports:
"The HPCCSystemsGraphViewControl plugin has crashed."
Followed by a dialog box:
"Graph Control Needs to be installed to visualize activity graphs."
I've tried uninstalling and reinstalling, then I tried a repair, then I tried installing a previous version. Any ideas for how to get it back?
Thanks!
- aintnomyth
- Posts: 86
- Joined: Wed Jul 13, 2011 7:40 pm
This sometimes happen if you install an older IDE (or QueryBuilder). In general it can be resolved by:
1. Close all instances of IDE/QB
2. Open newest IDE
3. Goto Prefs/Other and click the "Install X.Y.Z" option (just noticed that they are missing a title/group "Graph Control").
Gordon.
1. Close all instances of IDE/QB
2. Open newest IDE
3. Goto Prefs/Other and click the "Install X.Y.Z" option (just noticed that they are missing a title/group "Graph Control").
Gordon.
- gsmith
- Posts: 291
- Joined: Thu May 12, 2011 9:40 am
Thanks for the reply. I uninstalled the current graph control from control panel, closed my browsers and IDE, but now the "Install Version" is grayed out so I can't click it.
- aintnomyth
- Posts: 86
- Joined: Wed Jul 13, 2011 7:40 pm
On my machine the "manual" way to do the same is (from a command prompt with admin rights):
cd "C:\Program Files (x86)\HPCC Systems\HPCC\Graph Control"
regsvr32 npHPCCSystemsGraphViewControl.dll
Gordon.
PS Again, the above folder should be the latest IDE on your machine.
cd "C:\Program Files (x86)\HPCC Systems\HPCC\Graph Control"
regsvr32 npHPCCSystemsGraphViewControl.dll
Gordon.
PS Again, the above folder should be the latest IDE on your machine.
- gsmith
- Posts: 291
- Joined: Thu May 12, 2011 9:40 am
Thanks again, I tried registering from the command prompt (launching cmd in run-as-administrator mode).
The regsvr32 command works when I have the prior graph control installed (v 5.x) but the graphs still crash after they briefly display.
The regsvr32 command fails when I have the current graph control installed (v 6.x), I get a windows popup that says:
"specified module could not be found"
I'm on windows 7 64 bit if it matters, but the graphs were displaying wonderfully until they suddenly started crashing.
The regsvr32 command works when I have the prior graph control installed (v 5.x) but the graphs still crash after they briefly display.
The regsvr32 command fails when I have the current graph control installed (v 6.x), I get a windows popup that says:
"specified module could not be found"
I'm on windows 7 64 bit if it matters, but the graphs were displaying wonderfully until they suddenly started crashing.

- aintnomyth
- Posts: 86
- Joined: Wed Jul 13, 2011 7:40 pm
You want the v6 one.
Can you double check the content of the folder in question to see if the DLLs are actually there?
expat.dll
graphdb.dll
graphlayout.dll
graphrender.dll
npHPCCSystemsGraphViewControl.dll
Gordon.
Can you double check the content of the folder in question to see if the DLLs are actually there?
expat.dll
graphdb.dll
graphlayout.dll
graphrender.dll
npHPCCSystemsGraphViewControl.dll
Gordon.
- gsmith
- Posts: 291
- Joined: Thu May 12, 2011 9:40 am
expat.dll
graphdb.dll
graphlayout.dll
graphrender.dll
npHPCCSystemsGraphViewControl.dll
With version 5 installed I have all of the files listed. With version 6 I only have npHPCCSystemsGraphViewControl.dll.
I think version 6 isn't finishing the install process. I double click the .msi and a progress bar appears but nothing after that. I didn't notice that until I installed 5 and 6 back to back.
graphdb.dll
graphlayout.dll
graphrender.dll
npHPCCSystemsGraphViewControl.dll
With version 5 installed I have all of the files listed. With version 6 I only have npHPCCSystemsGraphViewControl.dll.
I think version 6 isn't finishing the install process. I double click the .msi and a progress bar appears but nothing after that. I didn't notice that until I installed 5 and 6 back to back.
- aintnomyth
- Posts: 86
- Joined: Wed Jul 13, 2011 7:40 pm
I would guess version 6 has been partially uninstalled? Can you reinstall it?
- gsmith
- Posts: 291
- Joined: Thu May 12, 2011 9:40 am
I also cannot see WU graphs now I've upgraded to 3.10 IDE + client tools.
(I'm using Windows 7 64 bit)
All I have installed is:
And under 'Graph Control x64'
I've attempted using the regsvr32 mentioned above to no avail. (I expected not)
being a work machine I'm constrained in the browsers I can use, I have IE8 and Firefox ?
Any help would be greatly appreciated.
Yours
Allan
(I'm using Windows 7 64 bit)
All I have installed is:
- Code: Select all
Directory of C:\Program Files (x86)\HPCC Systems\HPCC
22/01/2013 11:45 <DIR> .
22/01/2013 11:45 <DIR> ..
16/04/2012 13:30 <DIR> bin
22/01/2013 11:45 <DIR> ECL IDE
22/01/2013 11:45 <DIR> Graph Control x64
22/01/2013 11:45 <DIR> ver_3_6
And under 'Graph Control x64'
- Code: Select all
Directory of C:\Program Files (x86)\HPCC Systems\HPCC\Graph Control x64
22/01/2013 11:45 <DIR> .
22/01/2013 11:45 <DIR> ..
19/11/2012 12:01 4,105,728 npHPCCSystemsGraphViewControl.dll
I've attempted using the regsvr32 mentioned above to no avail. (I expected not)
being a work machine I'm constrained in the browsers I can use, I have IE8 and Firefox ?
Any help would be greatly appreciated.
Yours
Allan
- Allan
- Posts: 444
- Joined: Sat Oct 01, 2011 7:26 pm
Sorted!
Found the 32-bit version of Graph control dll on this HPCC site, installed, then run that regsvr32 and Graph now works at 3.10 (also on firefox)
Yours
Allan
Found the 32-bit version of Graph control dll on this HPCC site, installed, then run that regsvr32 and Graph now works at 3.10 (also on firefox)
Yours
Allan
- Allan
- Posts: 444
- Joined: Sat Oct 01, 2011 7:26 pm
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