Import names unknown module "lib_fileservices"

[omnibuzz]

Hi,
I am trying to install the latest IDE (Gold version: 7.10.18) in Amazon Workspace (windows server 2016 Data center edition). When I try to compile the code (F7 in ECL IDE), I get the following error:

Error in7.10.18 build.png

(31.93 KiB) Not downloaded yet

I see a similar issue tracked and fixed for MacOS here.

I have tried to use both 32 bit and 64 bit compiler and the issue is the same.
I have done a verbose compilation and it gives the following error:
00000006 PRG 2020-09-10 09:17:29 132316 76788 "Error loading C:\Program Files\HPCCSystems\7.10.18\clienttools\plugins\fileservices.dll: 126 - The specified module could not be found."
Full log is attached for your perusal.

I feel like I may be missing something simple but I am not able to figure it out.
Appreciate any help.
Regards,
Srini

[hwatanuki]

Hello Srini,

I have seen a similar issue recently, where a different version of lib_fileservices on the server side was causing the problem (https://hpccsystems.com/bb/viewtopic.php?f=8&t=8313). Just so we can rule out that possibility, can you please confirm what version of the platform you are using on the server side?

Just FYI, I have tried to create a SF using a v7.10.18-1 clienttools against the playground (currently a 7.8.38-1 server side) just for testing purposes and it works fine.

HTH,
HugoW

[omnibuzz]

Thank you for the response, Hugo. The server is the same version. However, this is not even submitting the job to the server. Just compiling on the client side throws this error.
Regards,
Srini

[hwatanuki]

Hi Srini, got it now. I was able to reproduce your syntax check issue with the 64bit version of the clienttools, but the 32bit version seems to be working fine on my end. Would you mind give it another try with the 32 bit version? If the same happens to you then I guess I could submit a JIRA on this.

[omnibuzz]

I tried it with the 32 bit again.. And it has the same error. I also tried with an older version (7.7.48) 32 bit and I am getting the same issue. I tried to install in a windows 10 machine that is not virtualized and it seems to work fine. The problem is just in installing ECL IDE in amazon workspace.
Regards,
Srini

[omnibuzz]

Hi,
I have also verified with other virtual machine instances running windows server 2016 and 2019 with windows 10 experience. There seems to be some problem with the filservices.dll file in any windows virtualized development environments.
Also, HPCC version 5.6.4 and earlier seems to be working fine in the virtualized environment, but any version above 6.0 seems to fail with the same error.
Regards,
Srini

[hwatanuki]

Hello Srini,

Thanks for the additional testing.
I have submitted a JIRA ticket (https://track.hpccsystems.com/browse/HPCC-24728) for the syntax check issue with the 64bit version of the client tools on physical machines.
Unfortunately, I don´t have access to any Windows virtualized solutions at the moment to reproduce your testing, so I would kindly request you to either include your findings to the comments of my JIRA ticket above or submit a ticket separately.

HTH,
HugoW

[omnibuzz]

Thank you, Hugo. I, unfortunately, don't have access to view the jira ticket. I am able to see the other JIRA tasks.

It would be great if you can actually prioritize support for VDI over 64 bit as that is a bigger issue.

Regards,
Srini